Go Pro Series Episode 8 | Create The Right Client Experience

Your customers are important, so ensure that you look after them and watch what you say. One of my clients told me about an experience they had with another photographer. They commissioned a shoot of their family and were due to meet at a local woodland spot. It was the first time they’d done anything like this, and they were a bit nervous. Their two children – six-year-old Harry and three-year-old Jade – provided the usual challenges on the morning …

Ep.71 First And Foremost, First Impressions

During a conversation the other day, a visiting photographer to the studio passed a comment about the frames he displayed in the entrance to his own studio.  This one, short, passing comment, led me to the obvious observation that first impressions count.  And, importantly, you cannot have a second go at it. But everyone knows that right?  Of course.  So I thought I’d take a walk through our studio here to see if we live up to that very same …

Ep.51 Thinking About Clients

Well, it’s just me in this podcast: me, a microphone, a couple of hours in the car and Friday night rush hour traffic. Clearly I had time to kill so in this podcast I chat away about bits and pieces but mostly about figuring out clients and why you have to stay positive no matter what happens. I also take the opportunity to add a new book to the Photographer’s Library: Hug Your Customers by Jack Mitchell.  I admit it’s …

Ep.49 On The Way Home From The Gym…

This podcast really is about the importance of relationships – particularly those with your clients – how some of those can play out in your career. I don’t know if this podcast makes too much of an intellectual point other than it being a vehicle for me to be proud of our son, Jake.  That’s the nice thing about a podcast: I occasionally get a chance to wax lyrical about the people I love around me, whether family, friends or …

Ep.32 Learning Lessons In Las Vegas

In this podcast, I have returned from a family trip to Las Vegas where I saw the most amazing things, ate incredible food and had a wonderful holiday.  Along the way, I learned a few lessons about how it feels to BE a customer and how some people can make you feel valued (and others struggle with the concept!) In the end, a great customer experience can lead to great sales! If you enjoy this podcast, head over to Mastering Portrait Photography where there …

Ep.31 The Client Experience

In this episode it’s back to just me on my own – feels a bit weird not having someone to interview (and yet I STILL managed to create a one-hour podcast! Someone stop me!) Anyway, this one is all about the client experience and how it feels from their (not your) point of view. Enjoy!! If you enjoy this podcast, please subscribe on iTunes, PodBean and Spotify or wherever you get your podcasts. If there are any topics you would like to hear, have questions we could …